Banking & FinanceCollectionsCollections

Razorpay EMI Reminder & Collection Agent

The Razorpay EMI Reminder & Collection Agent is a Banking & Finance collections template that an AI employee runs end to end, covering NACH bounce detection, EMI due reminders and rbi-compliant messaging. AI sends EMI reminders 5 days and 1 day before due date via WhatsApp and SMS. On NACH bounce, voice call is placed within 2 hours with payment link. Full RBI Fair Practice Code compliance maintained in all customer communications. Escalation to human agent triggered at 15 days overdue.

AI operates via

Voice AgentWhatsApp AutomationSMS AutomationCRM Sync

Deploy This Template

How It Works

01
5-Day EMI Reminder
WhatsApp reminder sent 5 days before due date with amount, due date, and auto-debit confirmation.
02
1-Day Final Reminder
SMS reminder on day before EMI due date. Link to manual payment if NACH authorisation failed.
03
NACH Bounce Response
On bounce, AI calls within 2 hours. Explains the failed debit. Provides payment link and alternative payment options.
04
7-Day Overdue Follow-Up
If unpaid at 7 days, AI sends formal notice as per RBI Fair Practice Code. Escalation marker set.
05
Human Escalation
At 15 days overdue, case transferred to human collections agent with full interaction history.

TL;DR

AI sends EMI reminders 5 days and 1 day before due date via WhatsApp and SMS.
Configure the workflow for your Banking & Finance Collections team, with the knowledge, system access and approval rules it needs.
Runs across Voice Agent, WhatsApp Automation, SMS Automation, CRM Sync with a single AI Employee orchestrating all touchpoints.
Workflow scope includes NACH bounce detection, EMI due reminders, RBI-compliant messaging.

When to Deploy This Template

Use this workflow to coordinate customer enquiries, application follow-up or account servicing. Define access to banking records, contact rules and the decisions reserved for authorised banking staff.

See How It Works

Confirm permitted actions, exception handling and human ownership for your deployment.

Workflow step 1 of 5

5-Day EMI Reminder

WhatsApp reminder sent 5 days before due date with amount, due date, and auto-debit confirmation.

Evaluate the outcome

Define a baseline, a measurement period and acceptance criteria for this workflow before evaluating its impact.

Why This Template vs. Building In-House

Criterion	Build In-House	Deploy with UnleashX
Launch preparation	Build and test the workflow infrastructure	Configure roles, connections and acceptance tests
Engineering work	Maintain the agent runtime and integrations	Configure supported tools; scope custom connections where needed
Language coverage	Select and evaluate language models and voices	Select supported languages and test your business vocabulary
Channels	Implement each channel and its handoff logic	Configure supported channels around the employee’s responsibility
Integrations	Implement authentication, operations and recovery	Use available connectors and define permitted reads and writes
Governance	Build access, approval and audit controls	Configure permissions, human approvals and review requirements
Cost planning	Account for development, infrastructure and support	Scope platform usage, configuration and ongoing operations
Additional workflows	Extend and test the existing implementation	Reuse approved knowledge and connection patterns, then evaluate the new role

Frequently asked questions

Does the messaging comply with RBI Fair Practice Code?

Yes. All communication timings, content, and frequency comply with RBI Fair Practice Code for collection.

Can it handle restructuring requests from customers in financial hardship?

AI captures hardship indication and escalates to human agent for restructuring assessment.

Is this applicable to Razorpay Capital products?

Yes. Works with Razorpay Capital and co-branded EMI products via API.

How are DND numbers handled?

DND scrubbing runs before each call attempt. WhatsApp and SMS compliance handled separately per TRAI norms.

Conclusion

The Razorpay EMI Reminder & Collection Agent template takes a workflow that typically consumes Collections team time and hands it to an autonomous AI Employee. Scope the responsibility, connect the systems of record that confirm completion, and agree the escalation path before launch. Define a baseline and a measurement period so the result can be evaluated against your current process rather than an assumed benchmark.