Banking & FinanceCollectionsCollections

Razorpay EMI Reminder & Collection Agent

AI sends EMI reminders 5 days and 1 day before due date via WhatsApp and SMS. On NACH bounce, voice call is placed within 2 hours with payment link. Full RBI Fair Practice Code compliance maintained in all customer communications. Escalation to human agent triggered at 15 days overdue.

AI operates via

Voice AgentWhatsApp AutomationSMS AutomationCRM Sync

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How It Works

01
5-Day EMI Reminder
WhatsApp reminder sent 5 days before due date with amount, due date, and auto-debit confirmation.
02
1-Day Final Reminder
SMS reminder on day before EMI due date. Link to manual payment if NACH authorisation failed.
03
NACH Bounce Response
On bounce, AI calls within 2 hours. Explains the failed debit. Provides payment link and alternative payment options.
04
7-Day Overdue Follow-Up
If unpaid at 7 days, AI sends formal notice as per RBI Fair Practice Code. Escalation marker set.
05
Human Escalation
At 15 days overdue, case transferred to human collections agent with full interaction history.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

5-Day EMI Reminder

1-Day Final Reminder

NACH Bounce Response

7-Day Overdue Follow-Up

Human Escalation

Step 01

5-Day EMI Reminder

WhatsApp reminder sent 5 days before due date with amount, due date, and auto-debit confirmation.

Step 02

1-Day Final Reminder

SMS reminder on day before EMI due date. Link to manual payment if NACH authorisation failed.

Step 03

NACH Bounce Response

On bounce, AI calls within 2 hours. Explains the failed debit. Provides payment link and alternative payment options.

Step 04

7-Day Overdue Follow-Up

If unpaid at 7 days, AI sends formal notice as per RBI Fair Practice Code. Escalation marker set.

Step 05

Human Escalation

At 15 days overdue, case transferred to human collections agent with full interaction history.

Key Results

+25%

On-time EMI payment rate

42%

NACH bounce recovery (48hr)

–65%

Cost per collection call

Frequently Asked Questions

Does the messaging comply with RBI Fair Practice Code?

Yes. All communication timings, content, and frequency comply with RBI Fair Practice Code for collection.

Can it handle restructuring requests from customers in financial hardship?

AI captures hardship indication and escalates to human agent for restructuring assessment.

What's the typical EMI collection improvement?

Automated reminders improve on-time EMI payment rate by 20–30%.

Is this applicable to Razorpay Capital products?

Yes. Works with Razorpay Capital and co-branded EMI products via API.

How are DND numbers handled?

DND scrubbing runs before each call attempt. WhatsApp and SMS compliance handled separately per TRAI norms.

Payments Integration

Built for Razorpay

This template is purpose-built to connect with Razorpay. All workflow steps, data sync, and activity logging work natively - no middleware required.

✓Native Razorpay API integration

✓All activity logged back automatically

✓No middleware or Zapier required

✓Live in under 7 days

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Our team will configure this template to your CRM, compliance rules, and brand voice. Live in under 7 days.

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