The conversation
My vehicle is due for service. Can you arrange a visit?
ANANYA
Let’s check the service record, capture any concerns and find a workshop slot.
Conversation → structured context
Hire Ananya.
Service bookings that take care of themselves.
Ananya is UnleashX’s Service Coordinator. Ananya autonomously checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders. Routine actions run within your configured knowledge, permissions and business rules; exceptions and decisions outside that authority go to your team with context.
Autonomous execution within your rules. Human handoff when required, not at every step.
100+ system integrations · SOC 2 and ISO 27001 · Information security standards
ANANYA AT WORK
From service reminder to a scheduled workshop visit.
Ananya autonomously checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders. Switch to an exception to see when, and why, your team steps in.
CUSTOMER REQUEST
Ananya
Read the vehicle service record
Autonomous · within your rules
Dealer system + workshop
People join only when needed
Service appointment
- Vehicle · record matched
- Request · scheduled service
- Concerns · customer description
SYSTEM ACTION
Read the vehicle service record
Awaiting workflow steps
Step 1 of 4 · Check
Example sequence only. Channels, integrations and permitted actions are configured and validated for your deployment.
SELF-SERVICE SETUP
You configure Ananya.
Ananya gets to work.
Sign up and make this pre-built role your own. Prepare your approved knowledge, business rules, system access and escalation owner before launch.
ROLE CONFIGURATION
Define the job
YOUR ROLE BRIEF
- Starts with
- An eligible maintenance reminder or service enquiry
- Works toward
- A verified service appointment or an assigned service request
- First responsibility
- Review the service context
- Human authority
- Mechanical diagnosis, repair authorization and unapproved pricing
A defined scope for Ananya to work within.
Sign up
Create your account, then configure your employee in UnleashX. This preview does not save settings or connect systems.
THE JOB TO BE DONE
A clear responsibility.
A verifiable outcome.
Hire Ananya to own the routine work, not just recommend the next step. Ananya checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders, without step-by-step supervision. Your team sets the rules and handles mechanical diagnosis, repair authorization and unapproved pricing.
Role ownership: Vikram owns vehicle-sales enquiries; technicians own diagnosis and safety advice.
Work Ananya executes autonomously
- Review the service context
- Understand the customer’s need
- Explain approved visit information
- Coordinate the appointment
- Follow up on current status
Your team handles the exceptions
Mechanical diagnosis, repair authorization and unapproved pricing stay with authorized people in the scope described here.
- Use approved knowledge instead of guessing an answer.
- Separate customer intent from a confirmed system result.
- Assign unresolved work to a named team.
- Test policy changes before expanding responsibility.
Define Ananya’s knowledge, system permissions and business rules before launch. Ananya executes within that scope autonomously. The examples illustrate the workflow; they are not measured customer results.
FROM REQUEST TO RECORDED RESULT
How Ananya executes the work.
Starting with an eligible maintenance reminder or service enquiry, Ananya runs these steps autonomously within your configured permissions and business rules. Routine work does not wait for manual approval. Exceptions and unverified outcomes follow the agreed recovery or human-handoff path.
- 01
Review the service context
Check the vehicle reference, recorded maintenance status and contact eligibility.
- Information needed
- Approved service schedule and customer record.
- What moves forward
- A relevant reminder or enquiry context.
- 02
Understand the customer’s need
Capture the requested service or reported concern without diagnosing the vehicle.
- Information needed
- Customer description and existing service history.
- What moves forward
- A structured request for the service team.
- 03
Explain approved visit information
Share current branch instructions and available services; route technical or pricing exceptions.
- Information needed
- Approved service information and branch requirements.
- What moves forward
- A clear next step without unsupported repair advice.
- 04
Coordinate the appointment
Offer confirmed capacity and verify the booking before telling the customer it is scheduled.
- Information needed
- Workshop slots, branch and vehicle context.
- What moves forward
- A confirmed service appointment.
- 05
Follow up on current status
Refresh booking state before reminders and record changes or unresolved questions.
- Information needed
- Appointment result and customer preference.
- What moves forward
- A current appointment or accountable service follow-up.
HUMAN HANDOFF
When an exception needs a person, send the full context.
A handoff should explain the request, completed steps and unresolved decision. Do not make customers repeat information already captured, or leave a failed operation without an owner.
- Customer and source-record references
- The customer’s stated request or concern
- Completed actions and verified results
- Unresolved questions and exception reason
- Relevant knowledge or policy version
- Assigned team and the next decision needed
DESIGN THE DIFFICULT CASES
Exceptions need a path, not a success message.
Use these role-specific cases when reviewing the workflow with business and technical owners. The expected behavior must be agreed before a pilot, not inferred after something fails.
Customer reports a potentially urgent fault
Route to the service team using approved escalation instructions; do not reassure or diagnose.
Review: Urgent request and assigned owner.Service was already completed
Refresh maintenance state and stop obsolete reminders.
Review: Service history and suppression state.Workshop cannot honor the slot
Coordinate a confirmed alternative or human assistance.
Review: Updated appointment and customer notification.SYSTEMS & PERMISSIONS
Connect the work to the source of truth.
Agree the exact records, fields and operations needed for Ananya’s role. Reading context and changing a record are different permissions. The categories below are the requirements map for this role. Scoping confirms the exact reads and writes against your systems.
| System category | Workflow use | Review before connecting |
|---|---|---|
| Dealer / service records | Read vehicle and maintenance context. | Correct vehicle matching and record freshness. |
| Workshop scheduling | Read capacity and create permitted appointments. | Branch, service duration and confirmation. |
| Service CRM / messaging | Assign technical questions and manage reminders. | Contact preferences and service-team ownership. |
Bring system names, versions, API documentation and test-environment access. Review identity matching, retention, network boundaries, credential ownership and how an ambiguous write is reconciled.
Explore integration requirementsPILOT EVIDENCE
Measure the result.
Inspect the failures.
Choose an eligible cohort and record the current baseline. Keep successful conversations, verified outcomes and unresolved exceptions separate. Define a review sample that includes normal cases as well as failed tools and difficult customer requests.
Reminder relevance
Eligible reminders based on current service and booking records.
Appointment accuracy
Confirmed visits matching branch, vehicle and requested service.
Technical handoff quality
Reported concerns passed accurately to the service team without invented diagnosis.
| Test case | Expected behavior | Evidence to inspect |
|---|---|---|
| Customer reports a potentially urgent fault | Route to the service team using approved escalation instructions; do not reassure or diagnose. | Urgent request and assigned owner. |
| Service was already completed | Refresh maintenance state and stop obsolete reminders. | Service history and suppression state. |
| Workshop cannot honor the slot | Coordinate a confirmed alternative or human assistance. | Updated appointment and customer notification. |
Agree thresholds before testing, then measure verified outcomes, action accuracy and time saved against your baseline.
Review the evaluation approachIMPLEMENTATION GATES
Prepare the workflow before production.
Pre-built means the role is a starting point. It runs alongside knowledge review, integration mapping and your organization’s release decision.
Scope
Define eligible cases around this trigger: an eligible maintenance reminder or service enquiry. Agree what counts as a verified service appointment or an assigned service request and which requests are excluded.
Output: approved role brief and named business owner.Connect
Map required fields and approved knowledge to the systems listed above. Separate read permissions from writes, test identity matching and document failure recovery.
Output: reviewed access and data-flow map.Evaluate
Exercise the normal journey and the exception cases on this page. Inspect responses, system actions and final records together, with a reviewer for unresolved results.
Output: acceptance record and documented open issues.Release
Start with limited traffic, monitoring ownership and stop conditions. Review the first outcomes before expanding scope; keep a way to pause work and return it to people.
Output: rollout, support and recovery plan.Estimate the timeline from actual dependencies. Confirm privacy, contact requirements and decision authority with the relevant internal owners. Deployment design is not a substitute for their review.
BUYER GUIDANCE
Choose the right level of responsibility.
Hire Ananya to own the routine work, not just recommend the next step. Ananya checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders, without step-by-step supervision. Your team sets the rules and handles mechanical diagnosis, repair authorization and unapproved pricing.
Use simpler automation when…
The input is structured, the action is fixed and there is no ambiguity to clarify. A form, notification or rule-based workflow can be the appropriate tool. Do not add a conversational role solely to perform a deterministic system update.
Consider Ananya when…
You want routine work executed end to end, without supervising each action. Keep the outcome explicit: a verified service appointment or an assigned service request. Validate that the configured role can meet that outcome under your constraints.
Keep a human in charge when…
The case requires mechanical diagnosis, repair authorization and unapproved pricing. The AI employee can prepare information and route the request without assuming decision authority.
Build a custom workforce when…
The job spans several distinct responsibilities or the pre-built brief does not fit. Define separate roles only where the coordination adds value, and give each handoff a clear owner.
Explore the custom pathBUYER & IMPLEMENTATION QUESTIONS
What to know before hiring Ananya.
Does Ananya need human approval at every step?
No. Once knowledge, system access and business rules are configured, Ananya autonomously checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders. Human handoff is required for mechanical diagnosis, repair authorization and unapproved pricing, or an unresolved case outside the configured rules. The handoff includes the request, completed actions and the decision needed.
Can Ananya diagnose vehicle problems?
No diagnostic authority is included. Capture the reported symptoms accurately and route them to qualified service staff.
How are maintenance due dates determined?
Use your approved service records and schedule definitions. Do not infer a definitive service requirement from incomplete mileage or outdated records.
Can Ananya quote repair prices?
Only approved information with the applicable context should be shared. Inspection-dependent work or pricing exceptions should be referred to the service team.
What does Ananya do?
Ananya autonomously checks service records, captures customer concerns, explains approved visit guidance, books workshop appointments and manages reminders. Routine actions run within your configured knowledge, permissions and business rules; exceptions and decisions outside that authority go to your team with context. The workflow starts with an eligible maintenance reminder or service enquiry and is designed around this outcome: a verified service appointment or an assigned service request. Agree the actual configuration and supported actions before release.
Can I set up Ananya myself?
Yes. Sign up for UnleashX and configure Ananya yourself. Prepare your approved knowledge, business rules, system access and exception owners. Test the configured workflow before using live traffic; supported connections and actions depend on your setup.
Can we customize Ananya for our business?
Use the role as a starting brief. Define your knowledge sources, required fields, permitted actions and escalation paths. Keep mechanical diagnosis, repair authorization and unapproved pricing outside automatic authority unless a separately reviewed workflow explicitly defines the relevant permissions.
Are the listed integrations available out of the box?
Connector availability depends on your systems and required operations. Confirm your vendors, versions, API operations and network requirements with the integration team. Document read and write access separately and test system failures before production.
How long will deployment take?
Estimate the schedule after reviewing scope, data readiness, integration access and approval requirements. Agree milestone owners and dependencies. Configuration, security review and evaluation are part of every deployment.
What happens when a system fails?
Define bounded retries, result reconciliation and human recovery for every write. A timeout can leave the outcome uncertain: inspect the destination record before retrying an action that could create a duplicate. Keep unresolved work visible with an owner.
How do we measure the employee’s impact?
Agree the workflow’s baseline, eligible cases and measurement period. Track verified completion, unresolved work, human review and operating cost using your source records.
BEFORE YOU HIRE ANANYA
Make the scope clear before you start.
A pre-built role gives you a defined starting point. Configure the knowledge, supported connections and authority for your business before sending live work.
What should Ananya finish?
A verified service appointment or an assigned service request.
Agree which cases qualify and which source record confirms completion.
Explore automotive workflowsWhat stays with your team?
Mechanical diagnosis, repair authorization and unapproved pricing.
Name the decision owner and define the information they receive. Choose a custom workforce if the job needs additional responsibilities.
Compare a custom workforce| System category | Work to support | Check before connecting |
|---|---|---|
| Dealer / service records | Read vehicle and maintenance context. | Correct vehicle matching and record freshness. |
| Workshop scheduling | Read capacity and create permitted appointments. | Branch, service duration and confirmation. |
| Service CRM / messaging | Assign technical questions and manage reminders. | Contact preferences and service-team ownership. |
Self-service or implementation help?
Sign up to configure Ananya. Prepare these inputs: Approved service schedule and customer record. Confirm connector support, credentials and permissions before testing. Custom APIs, private-network access and complex approval routing need a separately agreed implementation scope.
Check your connectionsHow should you budget?
Estimate eligible case volume, channel usage, exception handling and the system operations above. Separate platform access, usage, third-party services and implementation charges. Use the same scope when comparing quotes.
Review cost componentsMoving this work from another tool?
Map open cases, completed actions, contact preferences and current owners before the switch. Test a limited cohort against your existing records. Reconcile the result before disabling the old workflow, and prevent both systems from acting on the same case.
Include this handoff test: Customer reports a potentially urgent fault. Route to the service team using approved escalation instructions; do not reassure or diagnose.
Plan acceptance and recovery testsMake Ananya part of
your workflow.
Configure Ananya’s knowledge, connect your supported systems and test the journey. You decide the scope before live work begins.
Sign up
CUSTOMER REVIEWS ON G2
From conversations to completed work.
4.9/ 5
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