Hire Neha.
Act on every alert. Keep decisions accountable.

Neha is UnleashX’s Fraud & Verification Specialist. Neha autonomously validates transaction alerts, runs approved identity checks, captures customer confirmations and records or routes alert outcomes under your rules. Routine actions run within your configured knowledge, permissions and business rules; exceptions and decisions outside that authority go to your team with context.

Autonomous execution within your rules. Human handoff when required, not at every step.

NEHA AT WORK

From transaction alert to a documented review path.

Neha autonomously validates transaction alerts, runs approved identity checks, captures customer confirmations and records or routes alert outcomes under your rules. Switch to an exception to see when, and why, your team steps in.

Illustrative workflow

The conversation

CUSTOMER REQUEST

I received an alert about a transaction I don’t recognize.

NEHA

Let’s follow the approved identity checks and record which transaction concerns you.

Conversation → structured context

Neha

Match the alert to its source record

Autonomous · within your rules

Alerts + case management

People join only when needed

Alert case

EXAMPLE RECORD · NOT LIVE DATA

Alert · matched to record
Identity · approved checks
Response · unrecognized activity

SYSTEM ACTION

Match the alert to its source record

Awaiting workflow steps

Step 1 of 4 · Validate

Example sequence only. Channels, integrations and permitted actions are configured and validated for your deployment.

SELF-SERVICE SETUP

You configure Neha.
Neha gets to work.

Sign up and make this pre-built role your own. Prepare your approved knowledge, business rules, system access and escalation owner before launch.

ILLUSTRATIVE SETUP · NOT A LIVE PRODUCT SCREEN

Define the job

YOUR ROLE BRIEF

Starts with: An eligible flagged transaction or verification request
Works toward: A recorded customer response or an assigned fraud-team review
First responsibility: Validate the alert context
Human authority: Fraud determinations, account restrictions and sensitive exceptions

A defined scope for Neha to work within.

Create your account, then configure your employee in UnleashX. This preview does not save settings or connect systems.

THE JOB TO BE DONE

A clear responsibility.
A verifiable outcome.

Hire Neha to own the routine work, not just recommend the next step. Neha validates transaction alerts, runs approved identity checks, captures customer confirmations and records or routes alert outcomes under your rules, without step-by-step supervision. Your team sets the rules and handles fraud determinations, account restrictions and sensitive exceptions.

Work Neha executes autonomously

Validate the alert context
Apply the identity procedure
Ask the approved confirmation
Route uncertainty and risk
Record the disposition

Your team handles the exceptions

Fraud determinations, account restrictions and sensitive exceptions stay with authorized people in the scope described here.

Use approved knowledge instead of guessing an answer.
Separate customer intent from a confirmed system result.
Assign unresolved work to a named team.
Test policy changes before expanding responsibility.

Define Neha’s knowledge, system permissions and business rules before launch. Neha executes within that scope autonomously. The examples illustrate the workflow; they are not measured customer results.

FROM REQUEST TO RECORDED RESULT

How Neha executes the work.

Starting with an eligible flagged transaction or verification request, Neha runs these steps autonomously within your configured permissions and business rules. Routine work does not wait for manual approval. Exceptions and unverified outcomes follow the agreed recovery or human-handoff path.

01
Validate the alert context
Check the alert source and the permitted information needed for contact.
Information needed
Alert identifier, customer reference and current status.
What moves forward
A verified alert context without duplicate outreach.
02
Apply the identity procedure
Use the organization’s approved verification flow before disclosing transaction information.
Information needed
Identity procedure and approved communication channel.
What moves forward
A verified interaction or a failed-verification handoff.
03
Ask the approved confirmation
Present the permitted question and capture the customer’s response exactly.
Information needed
Allowed transaction details and confirmation wording.
What moves forward
A response linked to the correct alert.
04
Route uncertainty and risk
Treat ambiguous answers, failed identity checks and disputed activity as review paths.
Information needed
Response, confidence in the match and routing rules.
What moves forward
A fraud-team task with the evidence required to act.
05
Record the disposition
Verify that the response and owner are stored; do not treat silence as confirmation.
Information needed
Alert-management result and action history.
What moves forward
An auditable response state or unresolved review.

HUMAN HANDOFF

When an exception needs a person, send the full context.

A handoff should explain the request, completed steps and unresolved decision. Do not make customers repeat information already captured, or leave a failed operation without an owner.

Customer and source-record references
The customer’s stated request or concern
Completed actions and verified results
Unresolved questions and exception reason
Relevant knowledge or policy version
Assigned team and the next decision needed

DESIGN THE DIFFICULT CASES

Exceptions need a path, not a success message.

Use these role-specific cases when reviewing the workflow with business and technical owners. The expected behavior must be agreed before a pilot, not inferred after something fails.

Identity cannot be established

Stop disclosure and route through the approved review channel.

Review: No unauthorized transaction details exposed.

Customer does not recognize activity

Capture the response and route the alert for authorized action.

Review: Fraud-team ownership and original response.

Alert was already resolved

Refresh status and avoid a duplicate confirmation request.

Review: Current disposition and contact history.

SYSTEMS & PERMISSIONS

Connect the work to the source of truth.

Agree the exact records, fields and operations needed for Neha’s role. Reading context and changing a record are different permissions. The categories below are a requirements map, not a guarantee of a native connector for every vendor.

Integration requirements for Neha
System category	Workflow use	Review before connecting
Alert management	Read the alert and record a permitted response.	State freshness and action authorization.
Customer identity	Execute approved verification checks.	No collection of secrets outside approved flows.
Fraud case system	Assign review with evidence and context.	Restricted access and accountable ownership.

Bring system names, versions, API documentation and test-environment access. Review identity matching, retention, network boundaries, credential ownership and how an ambiguous write is reconciled.

Explore integration requirements

PILOT EVIDENCE

Measure the result.
Inspect the failures.

Choose an eligible cohort and record the current baseline. Keep successful conversations, verified outcomes and unresolved exceptions separate. Define a review sample that includes normal cases as well as failed tools and difficult customer requests.

Response fidelity

Recorded alert responses matching what the customer actually said.

Safe disclosure

Reviewed failed-verification cases without unauthorized data exposure.

Escalation completeness

Unresolved alerts assigned with usable context and no false resolution.

Sample acceptance tests, not published benchmark results
Test case	Expected behavior	Evidence to inspect
Identity cannot be established	Stop disclosure and route through the approved review channel.	No unauthorized transaction details exposed.
Customer does not recognize activity	Capture the response and route the alert for authorized action.	Fraud-team ownership and original response.
Alert was already resolved	Refresh status and avoid a duplicate confirmation request.	Current disposition and contact history.

Agree thresholds and exclusions before testing. Review both business outcomes and action correctness. No uplift, speed improvement or cost saving is claimed here without evidence from the configured workflow.

Review the evaluation approach

IMPLEMENTATION GATES

Prepare the workflow before production.

Pre-built means the role is a starting point. It does not replace knowledge review, integration mapping or your organization’s release decision.

Scope

Define eligible cases around this trigger: an eligible flagged transaction or verification request. Agree what counts as a recorded customer response or an assigned fraud-team review and which requests are excluded.

Output: approved role brief and named business owner.

Connect

Map required fields and approved knowledge to the systems listed above. Separate read permissions from writes, test identity matching and document failure recovery.

Output: reviewed access and data-flow map.

Evaluate

Exercise the normal journey and the exception cases on this page. Inspect responses, system actions and final records together, with a reviewer for unresolved results.

Output: acceptance record and documented open issues.

Release

Start with limited traffic, monitoring ownership and stop conditions. Review the first outcomes before expanding scope; keep a way to pause work and return it to people.

Output: rollout, support and recovery plan.

Estimate the timeline from actual dependencies. Confirm privacy, contact requirements and decision authority with the relevant internal owners. Deployment design is not a substitute for their review.

BUYER GUIDANCE

Choose the right level of responsibility.

Use simpler automation when…

The input is structured, the action is fixed and there is no ambiguity to clarify. A form, notification or rule-based workflow can be the appropriate tool. Do not add a conversational role solely to perform a deterministic system update.

Consider Neha when…

You want routine work executed end to end, without supervising each action. Keep the outcome explicit: a recorded customer response or an assigned fraud-team review. Validate that the configured role can meet that outcome under your constraints.

Keep a human in charge when…

The case requires fraud determinations, account restrictions and sensitive exceptions. The specialist can prepare information and route the request without assuming decision authority.

Build a custom workforce when…

The job spans several distinct responsibilities or the pre-built brief does not fit. Define separate roles only where the coordination adds value, and give each handoff a clear owner.

Explore the custom path

BUYER & IMPLEMENTATION QUESTIONS

What to know before hiring Neha.

Does Neha need human approval at every step?

No. Once knowledge, system access and business rules are configured, Neha autonomously validates transaction alerts, runs approved identity checks, captures customer confirmations and records or routes alert outcomes under your rules. Human handoff is required for fraud determinations, account restrictions and sensitive exceptions, or an unresolved case outside the configured rules. The handoff includes the request, completed actions and the decision needed.

Does Neha decide whether activity is fraudulent?

Not in this scope. The role gathers approved verification responses and routes alerts; fraud decisions remain with the authorized process.

Can Neha block an account?

Do not assume restriction or blocking permissions. Any such operation requires separate authorization, explicit rules and evaluation before inclusion.

What if the customer does not respond?

Keep the alert unresolved and follow the agreed retry or escalation path. Lack of response must not be recorded as customer approval.

What does Neha do?

Neha autonomously validates transaction alerts, runs approved identity checks, captures customer confirmations and records or routes alert outcomes under your rules. Routine actions run within your configured knowledge, permissions and business rules; exceptions and decisions outside that authority go to your team with context. The workflow starts with an eligible flagged transaction or verification request and is designed around this outcome: a recorded customer response or an assigned fraud-team review. Agree the actual configuration and supported actions before release.

Can I set up Neha myself?

Yes. Sign up for UnleashX and configure Neha yourself. Prepare your approved knowledge, business rules, system access and exception owners. Test the configured workflow before using live traffic; supported connections and actions depend on your setup.

Can we customize Neha for our business?

Use the role as a starting brief. Define your knowledge sources, required fields, permitted actions and escalation paths. Keep fraud determinations, account restrictions and sensitive exceptions outside automatic authority unless a separately reviewed workflow explicitly defines the relevant permissions.

Are the listed integrations available out of the box?

The system categories are a requirements map, not a certified connector list. Confirm your vendors, versions, API operations and network requirements with the integration team. Document read and write access separately and test system failures before production.

How long will deployment take?

Estimate the schedule after reviewing scope, data readiness, integration access and approval requirements. Agree milestone owners and dependencies; a pre-built role does not eliminate configuration, security review or evaluation. No fixed rollout time is promised here.

What happens when a system fails?

Define bounded retries, result reconciliation and human recovery for every write. A timeout can leave the outcome uncertain: inspect the destination record before retrying an action that could create a duplicate. Keep unresolved work visible with an owner.

What evidence supports the performance claims?

The workflows describe autonomous execution within configured rules. The evaluation criteria are proposed tests, not measured customer results. Use an agreed baseline, eligible cohort and reviewed system outcomes to build your own business case. Customer testimonials from other workflows should not be treated as proof of this role’s performance.

Make Neha part of
your workflow.

Configure Neha’s knowledge, connect your supported systems and test the journey. You decide the scope before live work begins.

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