InsuranceCollectionsCollections

Intelligent Premium Collection Workflow

Maximise collections with intelligent payment reminders and automated retry workflows that respect customer circumstances. Smart escalation routes difficult cases to specialists.

AI operates via

Voice AgentEmail AutomationSMS AutomationCRM Sync

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How It Works

01
Due Date Reminder
Automated multi-channel reminders sent 10 days before premium due date.
02
Payment Processing
System attempts payment on scheduled date via stored payment method.
03
Failure Management
Failed payments trigger voice agent outreach to resolve payment issues.
04
Escalation
Persistent non-payment escalates to collections team with full history.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

Due Date Reminder

Payment Processing

Failure Management

Escalation

Step 01

Due Date Reminder

Automated multi-channel reminders sent 10 days before premium due date.

Step 02

Payment Processing

System attempts payment on scheduled date via stored payment method.

Step 03

Failure Management

Failed payments trigger voice agent outreach to resolve payment issues.

Step 04

Escalation

Persistent non-payment escalates to collections team with full history.

Key Results

78%

First-pass collection rate

10 days

Days sales outstanding reduction

85% lower

Collection cost per premium

Frequently Asked Questions

What's the recovery rate for failed payments?

First-time retry succeeds for 35-40% of failed transactions.

How do you handle customers in hardship?

The system identifies hardship flags and offers payment plans or deferrals.

Does this integrate with our payment processor?

Yes, it connects with all major payment gateways and processors.

What's the average days sales outstanding impact?

Clients typically reduce DSO by 8-12 days.

Can you customize reminder messages?

Yes, messages are fully customisable and can be templated by product line.

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