E-CommerceMarketingReview Automation

WooCommerce Post-Delivery Review Request Agent

When a WooCommerce order status changes to 'Completed' (indicating delivery), AI waits 3 days and sends a WhatsApp review request. Message is personalised with the product name and photo. One-tap link goes to product review page. High-star reviewers are enrolled in a loyalty sequence.

AI operates via

WhatsApp AutomationEmail Automation

Deploy This Template

How It Works

01
Delivery Confirmation
WooCommerce order status 'Completed' fires trigger. AI waits 3 days post-delivery.
02
Personalised Review Request
WhatsApp: 'How was your [Product Name]? Your review helps others decide - takes just 30 seconds.'
03
Rating Link
Tap-to-review link routes to WooCommerce product page or Google Business Profile based on product category configuration.
04
High-Reviewer Loyalty Sequence
4–5 star reviewers enrolled in loyalty/repeat purchase sequence 7 days after review.
05
Low Review Recovery
1–2 star reviews trigger an apology message and offer of replacement or refund from customer service.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

Delivery Confirmation

Personalised Review Request

Rating Link

High-Reviewer Loyalty Sequence

Low Review Recovery

Step 01

Delivery Confirmation

WooCommerce order status 'Completed' fires trigger. AI waits 3 days post-delivery.

Step 02

Personalised Review Request

WhatsApp: 'How was your [Product Name]? Your review helps others decide - takes just 30 seconds.'

Step 03

Rating Link

Tap-to-review link routes to WooCommerce product page or Google Business Profile based on product category configuration.

Step 04

High-Reviewer Loyalty Sequence

4–5 star reviewers enrolled in loyalty/repeat purchase sequence 7 days after review.

Step 05

Low Review Recovery

1–2 star reviews trigger an apology message and offer of replacement or refund from customer service.

Key Results

4× increase

Review submission rate

+0.4 stars

Average star rating

+24%

Reviewer repeat purchase rate

Frequently Asked Questions

Can it route reviews to Google My Business vs. WooCommerce based on order type?

Yes. Routing logic configurable per product category, store location, or customer segment.

Does it follow WhatsApp's review link sharing policies?

Yes. Links shared in WhatsApp comply with Meta's commerce policies for product links.

How much does review volume typically increase?

Automated review requests via WhatsApp achieve 4–6× more reviews than organic review rates.

Can it request video reviews for premium products?

Yes. For products above a price threshold, a video review request with upload link can be sent.

How are negative reviews handled?

Negative reviews trigger a service recovery sequence. Customer is contacted to resolve the issue before the review is left publicly.

E-Commerce Integration

Built for WooCommerce

This template is purpose-built to connect with WooCommerce. All workflow steps, data sync, and activity logging work natively - no middleware required.

✓Native WooCommerce API integration

✓All activity logged back automatically

✓No middleware or Zapier required

✓Live in under 7 days

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