E-CommerceSalesCart Recovery

Shopify Abandoned Cart Recovery via WhatsApp

When a Shopify customer abandons a cart with >₹500 value, AI triggers a WhatsApp message within 30 minutes with the product image and a personalised nudge. If no purchase in 2 hours, a 10% discount code is sent. Final message at 24 hours with urgency cue. All conversions tracked back to Shopify.

AI operates via

WhatsApp AutomationSMS AutomationCRM Sync

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How It Works

01
Cart Abandonment Detection
Shopify webhook fires when a cart is abandoned with items above the minimum value threshold.
02
30-Minute WhatsApp Nudge
AI sends a WhatsApp with product image: 'You left something behind - your cart is ready whenever you are.' with direct checkout link.
03
2-Hour Discount Offer
If no purchase in 2 hours, AI sends a dynamic 10% off code valid for 24 hours.
04
24-Hour Final Message
Last message with low-stock urgency signal if applicable, and the discount expiry reminder.
05
Shopify Conversion Tracking
Recovered orders tagged with UTM attribution in Shopify for cart recovery analytics.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

Cart Abandonment Detection

30-Minute WhatsApp Nudge

2-Hour Discount Offer

24-Hour Final Message

Shopify Conversion Tracking

Step 01

Cart Abandonment Detection

Shopify webhook fires when a cart is abandoned with items above the minimum value threshold.

Step 02

30-Minute WhatsApp Nudge

AI sends a WhatsApp with product image: 'You left something behind - your cart is ready whenever you are.' with direct checkout link.

Step 03

2-Hour Discount Offer

If no purchase in 2 hours, AI sends a dynamic 10% off code valid for 24 hours.

Step 04

24-Hour Final Message

Last message with low-stock urgency signal if applicable, and the discount expiry reminder.

Step 05

Shopify Conversion Tracking

Recovered orders tagged with UTM attribution in Shopify for cart recovery analytics.

Key Results

35%

Cart recovery rate

+28% GMV

Recovery revenue uplift

89%

WhatsApp open rate

Frequently Asked Questions

What's the cart recovery rate with WhatsApp vs email?

WhatsApp cart recovery typically achieves 3–4× higher open and click rates than email for Indian customers.

Can this handle COD (Cash on Delivery) carts differently?

Yes. COD carts receive a COD-specific confirmation sequence with delivery timeline messaging.

How does it get customer WhatsApp numbers?

Via Shopify customer phone field (mandatory at checkout) or phone number collected at checkout via app widget.

Does it respect WhatsApp Business API messaging windows?

Yes. All messages sent within 24-hour conversation windows. Template messages used for re-initiation.

What Shopify plan is required?

Works with Shopify Basic and above via Shopify webhooks and Admin API.

E-Commerce Integration

Built for Shopify

This template is purpose-built to connect with Shopify. All workflow steps, data sync, and activity logging work natively - no middleware required.

✓Native Shopify API integration

✓All activity logged back automatically

✓No middleware or Zapier required

✓Live in under 7 days

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