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Real EstateOperationsProperty Management

Tenant Maintenance Request Management

Streamline maintenance operations with automated request intake that prioritises urgent issues and coordinates vendor response.

AI operates via

Email AutomationSMS AutomationVoice AgentCRM Sync

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How It Works

01
Request Submission
Tenant submits request via portal, SMS, or voice; issue categorised.
02
Prioritisation
Urgent issues (safety, utilities) flagged for immediate dispatch.
03
Vendor Dispatch
Appropriate vendor contacted; appointment scheduled with tenant.
04
Resolution Tracking
Completion verified; tenant satisfaction surveyed; feedback logged.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

Request Submission

Prioritisation

Vendor Dispatch

Resolution Tracking

Step 01

Request Submission

Tenant submits request via portal, SMS, or voice; issue categorised.

Step 02

Prioritisation

Urgent issues (safety, utilities) flagged for immediate dispatch.

Step 03

Vendor Dispatch

Appropriate vendor contacted; appointment scheduled with tenant.

Step 04

Resolution Tracking

Completion verified; tenant satisfaction surveyed; feedback logged.

Key Results

28 hours avg

Request response time

8.1/10

Tenant satisfaction

72%

First-contact resolution rate

Frequently Asked Questions

What response time is expected?

Emergency 4 hours, urgent 24 hours, routine 5-7 days.

How do you handle tenant communication?

Automated SMS updates at each step: received, assigned, completed.

What types of issues can be handled?

Plumbing, electrical, HVAC, appliances, locks, painting, and more.

How do you prevent duplicate requests?

System checks active requests; consolidates duplicates.

Can tenants track their requests in real-time?

Yes, portal shows status and vendor arrival window.

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Integrate With Your Favourite Tools

200+Ready Integrations

99.9%Sync Accuracy

10xFaster Deployment

TRUSTED BY HIGH-GROWTH BUSINESSES

BajajCapital

BluParrot

NxgSecure

ShyamaPower

v2c

propertyPoint

edgyScribblers

BajajCapital

BluParrot

NxgSecure

ShyamaPower

v2c

propertyPoint

edgyScribblers

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Our team will configure this template to your CRM, compliance rules, and brand voice. Live in under 7 days.

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