Loyalty Programme Activation and Engagement Flow
The AI Employee onboards new loyalty members, communicates tier benefits, and nudges first redemptions within 30 days. It also prevents churn by alerting customers before points expire.
AI operates via
How It Works
- 01
Enrolment
Customer joins programme at checkout; welcome message sent immediately.
- 02
Day 3 benefits
WhatsApp explains tier levels, earning rates, and redemption options.
- 03
Day 14 redemption nudge
Message with current balance and a product recommendation for redemption.
- 04
Day 30 check-in
Engagement survey captures experience; offers double-points event.
- 05
Expiry alert
30-day warning before points expire with redemption suggestions.
See How It Works
The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.
Enrolment
Day 3 benefits
Day 14 redemption nudge
Day 30 check-in
Expiry alert
Enrolment
Customer joins programme at checkout; welcome message sent immediately.
Day 3 benefits
WhatsApp explains tier levels, earning rates, and redemption options.
Day 14 redemption nudge
Message with current balance and a product recommendation for redemption.
Day 30 check-in
Engagement survey captures experience; offers double-points event.
Expiry alert
30-day warning before points expire with redemption suggestions.
Key Results
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