Banking & FinanceCustomer SuccessRetention

Fixed Deposit Maturity Reminder and Renewal Flow

This template automates FD maturity communication, presenting renewal options and competitive rates to customers before funds are released. It captures reinvestment instructions and confirms the chosen plan without requiring a branch visit.

AI operates via

Voice AgentWhatsApp AutomationEmail AutomationCRM Sync

How It Works

  1. 01

    30-day reminder

    Email and WhatsApp sent with current renewal rates and options.

  2. 02

    7-day call

    AI Employee calls to confirm intent and answer rate queries.

  3. 03

    Instruction capture

    Customer selects tenure and renewal type via guided conversation.

  4. 04

    Confirmation

    Digital confirmation sent with revised FD certificate details.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

30-day reminder

7-day call

Instruction capture

Confirmation

Step 01

30-day reminder

Email and WhatsApp sent with current renewal rates and options.

Step 02

7-day call

AI Employee calls to confirm intent and answer rate queries.

Step 03

Instruction capture

Customer selects tenure and renewal type via guided conversation.

Step 04

Confirmation

Digital confirmation sent with revised FD certificate details.

Key Results

78%
FD renewal rate
42%
Branch visit reduction
+18 NPS
Customer satisfaction score
Frequently Asked Questions
30 days before maturity with a follow-up call at 7 days.
Yes, the AI presents current rates for different tenures.
Withdrawal instructions are captured and processed via the bank system.
Yes, the template supports FCNR and NRE account types.
Any commercial bank or NBFC with API access to the core banking system.

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TRUSTED BY HIGH-GROWTH BUSINESSES

BajajCapital
BluParrot
NxgSecure
ShyamaPower
v2c
propertyPoint
edgyScribblers
BajajCapital
BluParrot
NxgSecure
ShyamaPower
v2c
propertyPoint
edgyScribblers

Ready to deploy this template?

Our team will configure this template to your CRM, compliance rules, and brand voice. Live in under 7 days.