VOICE CAPABILITY
Understanding the caller
Caller
“Could you book a consultation for Tuesday morning?”
AI employee
“I can help arrange that. Which time zone should I use?”
AI voice agents
What is an AI voice agent?
An AI voice agent holds a phone conversation and completes the job behind it. Unlike an IVR, which routes a caller through a menu, or a voicebot, which answers questions, it carries a defined responsibility, the system access to finish the work, and the same completion criteria you would apply on any channel.
Conversation and execution
Hear the request. Understand what must happen next.
Follow the conversation and the actions behind it. Routine work proceeds within permissions; commercial exceptions reach a human owner.
Voice, connected to workWorked exampleUnderstand
Capture the requested day; clarify the time zone.
Work state
Intent captured · no appointment created
Current owner
AI employee
Routine scheduling proceeds within configured calendar permissions.
Stage 1 of 4 · Inspect any stage or play the sequence
Start with a responsibility
Choose the employee behind the conversation.
Lead qualificationPeter
Qualify enquiries, arrange the next step and retain the sales context.
Hire Peter
Service remindersAnanya
Coordinate service appointments and route unusual requests to an advisor.
Hire Ananya
Customer onboardingMeera
Guide setup, resolve routine blockers and hand unresolved work to support.
Hire MeeraPre-built does not mean unrestricted. Agree the knowledge, contact rules, permitted actions and escalation owner before enabling production work.
INSIDE THE BUILDER
Configure your voice employee.
Define the instructions, shape the conversation and connect the actions behind it. Explore voice settings, role guidance and handoff configuration.
Shape how the employee speaks.
The voice, tone and response-style controls sit together, so the conversation can be configured around the role.
Production readiness
Test more than the conversation.
System access
Map telephony, calendar and CRM dependencies. Test permitted reads and writes, duplicate requests and unavailable systems.
Decision boundaries
Define what the employee can confirm independently. Pricing exceptions, policy overrides and uncertain requests need an explicit handoff path.
Evaluation
Use representative accents, interruptions and incomplete requests. Inspect task completion, incorrect confirmations and the quality of context sent to a person.
Before you get started
Can the employee transfer work to a person?
Define the transfer, callback or case-assignment path during configuration. Include the reason, relevant records and unresolved decision so the person can continue the work.
How do we choose languages and voices?
Confirm the supported setup for your deployment and test it with representative callers, names and domain vocabulary. Availability alone is not a measure of call quality.
Will it replace our existing systems?
The starting point is your current system of record. Confirm required integration actions during scoping rather than assuming every operation is available.
How long does implementation take?
Timing depends on access, integration work, agreed scope and evaluation. Use a limited pilot with acceptance criteria before increasing volume.
Plan a demo
Bring one real call journey.
Share the outcome you want, the systems involved and the exceptions your team handles today. We can use those details to scope a useful demonstration.
Explore existing agent demosBook a tailored demo
CUSTOMER REVIEWS ON G2
From conversations to completed work.
4.9/ 5
1 / 7