End-to-end automation
We’ve deployed UnleashX across a genuinely wide range of use cases, rather than relying on a single narrow bot.
The reviewer describes complex use cases and identifies voice calling and operations automation for reconciliation.
THE AI WORKFORCE PLATFORM
Hire an AI workforce.
Or build your own.
UnleashX is an AI workforce platform: you hire pre-built AI employees, or build your own, and each one owns a complete job across voice, WhatsApp, chat and email, finishing it inside your systems of record. Start with pre-built AI specialists or create a workforce around your processes. Connect your systems, set the rules and put AI to work, with your people in control.
Connected to your systems Guided by your rules Built around outcomes
HIRE A PRE-BUILT WORKFORCE
Start with specialists.
Make them your workforce.
Choose from the existing AI employee catalog, then configure the knowledge, systems and operating rules for your business.
Explore all workforces
Peter
Sales AI EmployeeProspect outreach, lead qualification and meeting coordination.
Explore Peter
Sarah
Cart Recovery AI EmployeeCart recovery conversations, customer objections and follow-up.
Explore Sarah
James
HR Recruiter AI EmployeeCandidate screening, interview scheduling and hiring follow-up.
Explore JamesPortraits are AI-generated personas, not human employees.
Pre-built is a starting point, not a promise of instant production deployment. System access, configuration and evaluation are agreed before release.
BUILD YOUR OWN WORKFORCE
Your process.
Your workforce.
Have a workflow of your own? Define specialist roles, connect the tools they can use, and decide when a person steps in.
Explore build capabilitiesStart with a workforce brief
- 01Define the outcome and worker roles
- 02Connect knowledge and approved tools
- 03Set permissions and human approvals
- 04Evaluate the workflow before release
TWO WAYS TO START. ONE PLATFORM.
Hired or built.
Connected to your business.
Whichever path you choose, the work needs shared context, permissioned actions and a clear human owner. Here’s how a lead follow-up can move through the process.
UnleashX at workIllustrative lead follow-upCONTEXT WORKER
Know the customer.
CRM record + follow-up history
ENGAGEMENT WORKER
Continue the conversation.
Voice + WhatsApp
ONE SHARED WORK RECORD
Reconnect.
Qualify.
Move it forward.
- Context
- Retrieving permitted data
- Intent
- Awaiting customer response
- Decision
- Not yet evaluated
POLICY BOUNDARY
Your rules decide.
Consent + permitted next action
ACTION WORKER
Close the loop.
Calendar confirmation + CRM update
- 1Gather context
- 2Understand intent
- 3Check the boundary
- 4Verify the result
Work stays open until the next action is verified.
THE CATEGORY SHIFT
Keep the context.
Complete the work.
UnleashX brings customer conversations, system actions and human decisions into one coordinated process. The measure isn’t whether AI responded. It’s whether the next step actually happened.
WHAT CHANGESWHEN WORK IS DISCONNECTEDWITH AN AI WORKFORCE
01Context
A new conversation starts from scratch.
Customer history, intent and decisions stay with the work.
02Action
An answer creates another task for your team.
Workers coordinate the next step across connected systems.
03Ownership
Exceptions wait in a queue without an owner.
A person receives the case, its context and the decision needed.
One customer process. Connected from first contact to recorded outcome.
Read our workforce frameworkCUSTOMER REVIEWS ON G2
From conversations to completed work.
4.9/ 5
1 / 7
THE PLATFORM
Configure what you hire.
Create what you need.
Adapt pre-built specialists or design your own workforce. Define the roles, connect the systems and manage how the work gets done on the same platform.
Give every worker a clear job.
Define the outcome, approved knowledge, tools and decisions that need a person.
Your rules. Your systems. Your decisions.WORKER BRIEFIllustrative capability
Renewal specialist
- Objective
- Resolve eligible renewals before expiry
- Knowledge
- Policy catalog · approved answers
- Tools
- Read policy · send reminder · record outcome
- Human boundary
- Coverage changes and commercial exceptions
Explicit boundaries at every stage
BUILT AROUND YOUR INDUSTRY
Same platform.
Different rules of work.
A renewal isn’t a repayment. A service request isn’t a sales lead. Start with the systems, decisions and exceptions your teams handle every day.
ILLUSTRATIVE JOURNEY
Turn a repayment reminder into a recorded outcome.
An eligible account approaches its due date.
Explore banking & finance- 01
Read the account
Check payment status, history and permitted contact rules.
- 02
Engage the customer
Understand intent and agree the appropriate next step.
- 03
Reconcile the outcome
Record payment, promise-to-pay or the reason for escalation.
WHAT COUNTS AS DONE
A verified payment, a recorded promise-to-pay, or an assigned exception.
MEASURE IN YOUR PILOT
Promise-to-pay fulfilment · reconciliation accuracy · unresolved exceptions
Suggested evaluation criteria, not reported customer results.How to validate this journey
Compare recorded dispositions with payment events and audit contact-rule adherence.
Review owners: Collections operations + compliance.
Systems in the loop
Lending / core banking · Payments · CRM
Operating rules
Contact windows, consent and frequency limits set by your compliance team.
The human boundary
A dispute or hardship request goes to the collections team with context.
DEPLOYMENT ARCHITECTURE
Fits your systems.
Respects your boundaries.
Your systems remain the source of truth. The workforce reads context and takes approved actions through the access you define.
REFERENCE ARCHITECTUREConnectivity scoped per deployment
Requests & events
Voice / WhatsApp / Chat / Email / System triggers
Identity, consent and context
UNLEASHX AI WORKFORCE
Coordinate. Act. Record.
Shared context
Approved knowledge, customer history and the current state of work.
Workers & tools
Specialist roles, workflow steps and permissioned system actions.
Human decisions
Approvals and exceptions with the information needed to act.
Across the workflowPermissionsPolicy checksEvaluationAction history
Approved action ↓ · verified system result ↑
Your enterprise systems
Available connections are confirmed against your systems and approved access.
Customer systems
CRM · support desk · dealer management
Customer identity, interactions and case records.Core operations
Core banking · lending · policy admin · ERP
Approved account and operational data.Action systems
Payments · scheduling · notifications
Permissioned actions and confirmed results.Knowledge & data
Knowledge base · documents · warehouse
Relevant, approved context for the work.Enterprise controls
IAM · SSO · observability · SIEM
Access, operational telemetry and security review.Agree the deployment boundary. Hosting environment, data residency, retention, model access and identity requirements are confirmed during technical scoping. The design review also defines write verification, retry limits and who owns a failed action.
Review deployment requirementsFROM PILOT TO PRODUCTION
A clear path to release.
Evidence at every gate.
A demo shows what is possible. A production plan establishes what must be true before your workflow takes on real customer work.
- 01
Scope
Agree the process, eligible cases, business owner and success criteria.
Workflow brief - 02
Connect
Confirm system access, data boundaries and approved actions.
Access & data map - 03
Evaluate
Test normal cases, exceptions and failures against agreed criteria.
Evaluation record - 04
Release
Start with limited traffic. Review quality before expanding.
Rollout & rollback plan
How long will implementation take?
Timing depends on workflow scope, available APIs, data readiness and your approval process. Agree the schedule after these dependencies are mapped, not before.
What does an evaluation check?
Illustrative acceptance tests. Actual thresholds and release decisions are agreed for your workflow.
Customer asks for an unapproved offer
Route for human review; do not apply the offer.
Evidence: Rule decision + handoffA system write fails
Do not report success; retry safely or escalate.
Evidence: Tool result + final recordKnowledge does not support an answer
Ask for clarification or route to a person.
Evidence: Source + response traceGive security its own review.
Review our published information security standards, then confirm the access controls, data handling and operational responsibilities for your deployment.
Read security standards Use the readiness checklistTHE UNLEASHX PERSPECTIVE
Measure the work.
Not just the conversation.
Practical frameworks for choosing the right scope of AI, setting release criteria and measuring business value.
01 / FRAMEWORK
The AI Workforce Maturity Model
Choose the right level of responsibility, from assisting a person to coordinating a process.
Explore the framework 02 / OPERATING GUIDEWhat makes a workflow production-ready?
A readiness checklist for system access, evaluation, human ownership and controlled rollout.
Read the checklist 03 / MEASUREMENT GUIDEMeasure AI employee ROI
Connect workflow performance to time saved, cost, revenue and customer outcomes.
Read the guide