AI Skip-Tracing & Verified Contact Refresh
This workflow restores contact with accounts that have evaded collection, using AI-powered skip-tracing and multi-channel verification. Collections teams receive vetted contact details, significantly improving recovery chances.
AI operates via
How It Works
- 01
Stale Contact Identification & Source Lookup
AI identifies accounts with missing or outdated contact info (e.g., phone disconnected, emails bouncing, address flagged as deceased or moved). Queries configured data sources: (a) credit bureau updates, (b) business registers (Companies House, DUNS), (c) public electoral registers, (d) social media handles, (e) alternative phone numbers (family, employer), (f) property records if available.
- 02
Contact Attempt via Multiple Channels
AI attempts contact sequentially: (a) primary phone (if available), (b) alternate phone numbers, (c) email, (d) SMS, (e) LinkedIn/Facebook message if business account, (f) employer callback if B2B account. Each attempt logged with result (reached, bounced, disconnected, responded).
- 03
Identity Verification & Confirmation
When contact reached, AI confirms debtor identity: (a) verifies name, (b) asks to confirm last 4 digits of account number or associated invoice amount, (c) requests current address confirmation, (d) asks preferred contact method going forward. Captures debtor's verbal consent to use new contact details for collections purposes.
- 04
CRM Contact Record Update & Verification Logging
Once verified, AI updates CRM record: (a) new phone number(s), (b) email address, (c) physical address (if changed), (d) preferred contact method, (e) verification date, (f) verification method (verbal, email, social media, bureau), (g) consent status (explicit consent captured for collections contact). Flags as 'recently verified' so Collections prioritises this account.
- 05
Collections Handoff with Contact Confidence
Updated account re-enters collections queue with 'verified contact' status. Collections agents prioritise these accounts (known to be contactable). AI provides summary of verification method and newly confirmed details. Collections agent references verification date in first contact ('Hi, we recently verified this number with you - confirming this is still best contact?').
See How It Works
The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.
Stale Contact Identification & Source Lookup
Contact Attempt via Multiple Channels
Identity Verification & Confirmation
CRM Contact Record Update & Verification Logging
Collections Handoff with Contact Confidence
Stale Contact Identification & Source Lookup
AI identifies accounts with missing or outdated contact info (e.g., phone disconnected, emails bouncing, address flagged as deceased or moved). Queries configured data sources: (a) credit bureau updates, (b) business registers (Companies House, DUNS), (c) public electoral registers, (d) social media handles, (e) alternative phone numbers (family, employer), (f) property records if available.
Contact Attempt via Multiple Channels
AI attempts contact sequentially: (a) primary phone (if available), (b) alternate phone numbers, (c) email, (d) SMS, (e) LinkedIn/Facebook message if business account, (f) employer callback if B2B account. Each attempt logged with result (reached, bounced, disconnected, responded).
Identity Verification & Confirmation
When contact reached, AI confirms debtor identity: (a) verifies name, (b) asks to confirm last 4 digits of account number or associated invoice amount, (c) requests current address confirmation, (d) asks preferred contact method going forward. Captures debtor's verbal consent to use new contact details for collections purposes.
CRM Contact Record Update & Verification Logging
Once verified, AI updates CRM record: (a) new phone number(s), (b) email address, (c) physical address (if changed), (d) preferred contact method, (e) verification date, (f) verification method (verbal, email, social media, bureau), (g) consent status (explicit consent captured for collections contact). Flags as 'recently verified' so Collections prioritises this account.
Collections Handoff with Contact Confidence
Updated account re-enters collections queue with 'verified contact' status. Collections agents prioritise these accounts (known to be contactable). AI provides summary of verification method and newly confirmed details. Collections agent references verification date in first contact ('Hi, we recently verified this number with you - confirming this is still best contact?').
Key Results
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