Banking & FinanceCollectionsPayment Plan

Autonomous Payment Plan Negotiation for Partially Collectible Accounts

This workflow improves recovery on otherwise uncollectible accounts by offering flexible payment arrangements tailored to affordability. AI negotiates within strict parameters, ensuring compliance and CFO oversight.

AI operates via

Voice AgentSMS AutomationCRM Sync

Deploy This Template

How It Works

01
Account Eligibility & Affordability Assessment
AI identifies accounts unable to pay full balance (contact stated 'hardship', multiple failed collection attempts, or account flagged as 'payment plan candidate'). AI collects basic affordability info: monthly income, number of dependents, other debts, and existing payment obligations.
02
Payment Plan Proposal Generation
Based on affordability assessment, AI generates payment plan options: (a) 3-month plan (33% monthly), (b) 6-month plan (17% monthly), (c) 12-month plan (8.5% monthly). Plans stay within CFO limits: max 12 months, min monthly payment £50, no discount unless >90 DPD. Options presented to debtor in order of preference.
03
Negotiation & Debtor Commitment
AI presents plan options, explains terms, and negotiates if debtor requests modification (e.g., 'Can I start on Day 15 instead of Day 7?'). Once debtor verbally accepts plan, AI confirms: (a) total amount, (b) monthly payment, (c) first payment date, (d) payment method (bank transfer, card, direct debit).
04
Recurring Payment Setup & Confirmation
AI transfers to back-office system (or live handoff if needed) to set up recurring payment: (a) creates payment schedule with due dates, (b) sets up direct debit or standing order if authorised, (c) sends SMS confirmation within 5 minutes with payment dates and method, (d) sends email with formal plan summary and terms.
05
Plan Monitoring & Breach Management
AI tracks plan compliance: (a) confirms each payment received on time, (b) if payment missed, sends reminder SMS same day and email next day, (c) if 2 consecutive payments missed, escalates to Collections Manager for breach discussion, (d) if plan completed on schedule, closes account with paid status and removes from collections queue.

See How It Works

The AI Employee executes each step autonomously - no human intervention required unless explicitly configured.

Account Eligibility & Affordability Assessment

Payment Plan Proposal Generation

Negotiation & Debtor Commitment

Recurring Payment Setup & Confirmation

Plan Monitoring & Breach Management

Step 01

Account Eligibility & Affordability Assessment

AI identifies accounts unable to pay full balance (contact stated 'hardship', multiple failed collection attempts, or account flagged as 'payment plan candidate'). AI collects basic affordability info: monthly income, number of dependents, other debts, and existing payment obligations.

Step 02

Payment Plan Proposal Generation

Based on affordability assessment, AI generates payment plan options: (a) 3-month plan (33% monthly), (b) 6-month plan (17% monthly), (c) 12-month plan (8.5% monthly). Plans stay within CFO limits: max 12 months, min monthly payment £50, no discount unless >90 DPD. Options presented to debtor in order of preference.

Step 03

Negotiation & Debtor Commitment

AI presents plan options, explains terms, and negotiates if debtor requests modification (e.g., 'Can I start on Day 15 instead of Day 7?'). Once debtor verbally accepts plan, AI confirms: (a) total amount, (b) monthly payment, (c) first payment date, (d) payment method (bank transfer, card, direct debit).

Step 04

Recurring Payment Setup & Confirmation

AI transfers to back-office system (or live handoff if needed) to set up recurring payment: (a) creates payment schedule with due dates, (b) sets up direct debit or standing order if authorised, (c) sends SMS confirmation within 5 minutes with payment dates and method, (d) sends email with formal plan summary and terms.

Step 05

Plan Monitoring & Breach Management

AI tracks plan compliance: (a) confirms each payment received on time, (b) if payment missed, sends reminder SMS same day and email next day, (c) if 2 consecutive payments missed, escalates to Collections Manager for breach discussion, (d) if plan completed on schedule, closes account with paid status and removes from collections queue.

Key Results

87%

Plan Completion Rate

2.5×

Collection Rate vs. Full-Balance Demand

Plans Negotiated Per Agent Per Day

£3,850

Average Plan Value Recovered

Frequently Asked Questions

What discount authority does the AI have for negotiating payment plans?

CFO sets approval matrix by account age and balance (e.g., 90+ DPD, <£5k = up to 15% discount offered; 90+ DPD, >£50k = CFO approval required). AI stays within limits and escalates if larger discount requested.

Can debtors change their payment plan after it's started?

Modifications possible if reasonable (e.g., payment date shift due to payroll timing). AI can approve minor changes (±5 days) autonomously. Larger changes (e.g., extending from 6-month to 12-month) require Collections Manager approval.

What happens if a debtor's circumstances improve and they want to accelerate payment?

AI encourages early payoff and updates schedule. System recalculates remaining balance, applies any earned discount proportionally, and confirms new completion date.

Does the system handle seasonal income variation (e.g., commission, bonus)?

Yes. If debtor reports seasonal income, AI can create tiered plan (e.g., smaller payments in low months, larger in high months). Requires documentation and manual setup by Collections Manager.

Can payment plan debtors be offered settlement discounts for lump-sum payoff?

Yes. If debtor is in compliance with plan and makes, e.g., 4 of 12 payments, Collections Manager can authorise 'settlement acceleration offer' (e.g., 5% discount for paying remaining balance in lump sum). AI presents offer and updates plan if accepted.